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Role of AI chatbots in education: systematic literature review Full Text – Azad Compay

Role of AI chatbots in education: systematic literature review Full Text

Chatbots for Education Use Cases & Benefits

chatbot for educational institutions

Using natural language processing (NLP), chatbots can analyze and evaluate student responses, enabling the delivery of tailored assistance and feedback based on individual progress. This personalized approach fosters the active engagement of students as they interact with the learning bots, creating an environment conducive to effective learning. Implementing educational chatbot software can also have a positive impact on the reputation and competitive advantage of an educational institution. By offering innovative and personalized learning experiences, institutions can attract and retain students, enhancing their overall reputation and success.

chatbot for educational institutions

This limitation was necessary to allow us to practically begin the analysis of articles, which took several months. We potentially missed other interesting articles that could be valuable for this study at the date of submission. Another interesting study was the one presented in (Law et al., 2020), where the authors explored how fourth and fifth-grade students interacted with a chatbot to teach it about several topics such as science and history.

In some cases, the teaching agent started the conversation by asking the students to watch educational videos (Qin et al., 2020) followed by a discussion about the videos. In other cases, the teaching agent started the conversation by asking students to reflect on past learning (Song et al., 2017). Other studies discussed a scenario-based approach to teaching with teaching agents (Latham et al., 2011; D’mello & Graesser, 2013). You can foun additiona information about ai customer service and artificial intelligence and NLP. The teaching agent simply mimics a tutor by presenting scenarios to be discussed with students.

They can act as virtual tutors, providing personalized learning paths and assisting students with queries on academic subjects. Additionally, chatbots streamline administrative tasks, such as admissions and enrollment processes, automating repetitive tasks and reducing response times for improved efficiency. With the integration of Conversational AI and Generative AI, chatbots enhance communication, offer 24/7 support, and cater to the unique needs of each student. Chatbot technology has the potential to revolutionize the education system and enhance the learning experience for students. As discussed in this article, incorporating an educational institution chatbot can provide personalized assistance, 24/7 support, and improve student engagement and motivation. An educational institution chatbot has the potential to revolutionize learning and support in educational settings, offering 24/7 assistance to students and faculty.

They are characterized by engaging learners in a dialog-based conversation using AI (Gulz et al., 2011). The design of CPAs must consider social, emotional, cognitive, and pedagogical aspects (Gulz et al., 2011; King, 2002). Let’s discover educational chatbots and look into the potential of chatbots for educational institutions. AI chatbots can provide personalized feedback and suggestions to students on their academic performance, giving them insights into areas they need to improve. This feedback can help students improve their performance and achieve their educational goals.

This section will focus on chatbots’ natural language processing abilities, the interactive user platforms for chatbot dialogue, and the support channels available for chatbot users. By automating mundane administrative tasks, promoting personalized learning, and providing 24/7 accessibility, they have drastically transformed how education is approached and delivered. By leveraging Natural Language Processing (NLP), this AI system can interact with users in a highly engaging way, answer their queries, provide customized feedback or tutoring, and facilitate myriad educational processes.

As the educational landscape continues to evolve, the rise of AI-powered chatbots emerges as a promising solution to effectively address some of these issues. Some educational institutions are increasingly turning to AI-powered chatbots, recognizing their relevance, while others are more cautious and do not rush to adopt them in modern educational settings. Consequently, a substantial body of academic literature is dedicated to investigating the role of AI chatbots in education, their potential benefits, and threats. Integrating virtual tutoring and personalized engagement has further enhanced the overall learning experience.

Duolingo’s Chatbot for Language Learning

Exceptionally, a chatbot found in (D’mello & Graesser, 2013) is both a teaching and motivational agent. Unsurprisingly, most chatbots were web-based, probably because the web-based applications are operating system independent, do not require downloading, installing, or updating. According to an App Annie report, users spent 120 billion dollars on application stores Footnote 8.

Such a unique approach ensures that everyone receives tailored support, promoting better comprehension and knowledge retention. AI implementation promotes higher engagement by supplying interactive learning experiences, making the process more enjoyable. The study shows that 90.7% of participants expressed satisfaction with the experiential learning chatbot workshop, while 81.4% felt engaged. Through tailored interactions, quizzes, and real-time discussions, bots perfectly captivate users’ attention. The future of chatbots in education is optimistic, driven by current trends such as natural language processing and machine learning capabilities in advanced tools such as ChatBot. Educational chatbots are artificial intelligence (AI) applications that aid academic tasks.

The chatbot assesses the quality of the transcribed text and provides constructive feedback. In comparison, the authors in (Tegos et al., 2020) rely on a slightly different approach where the students chat together about a specific programming concept. The chatbot intervenes to evoke curiosity or draw students’ attention to an interesting, related idea. 7, most of the articles (88.88%) used the chatbot-driven interaction style where the chatbot controls the conversation. 52.77% of the articles used flow-based chatbots where the user had to follow a specific learning path predetermined by the chatbot. Notable examples are explained in (Rodrigo et al., 2012; Griol et al., 2014), where the authors presented a chatbot that asks students questions and provides them with options to choose from.

Examples include Rexy (Benedetto & Cremonesi, 2019), which helps students enroll in courses, shows exam results, and gives feedback. Another example is the E-Java Chatbot (Daud et al., 2020), a virtual tutor that teaches the Java programming language. An Indian educational institution Podar Education Network has implemented educational bots to help students, parents, and staff alike. These bots provide real-time assistance in the admission process, academic support, school management, and fee inquiries. With the use of these AI chatbots, Podar Education Network has significantly reduced the load on administrative staff and enhanced communication within the educational community.

Much more than a customer service add-on, chatbots in education are revolutionizing communication channels, streamlining inquiries and personalizing the learning experience for users. For institutions already familiar with the conversational sales and support landscapes, harnessing the potential of chatbots could catapult their educational services to the next level. Here, you’ll find the benefits, use cases, design principles and best practices for chatbots in the education sector, predominantly for institutions or services focused on B2C interaction. Whether you are just beginning to consider a chatbot for education or are looking to optimize an existing one, this article is for you. Chatbots can help educational institutions in data collection and analysis in various ways. Firstly, they can collect and analyze data to offer rich insights into student behavior and performance to help them create more effective learning programs.

What is a Higher Education Chatbot?

An AI-powered chatbot can handle a high volume of inquiries simultaneously and cater to a larger pool of students without compromising the quality of engagement. An integrated chatbot and CRM, enables automated follow-ups for incoming inquiries. The CRM can trigger personalized messages, reminders, and notifications to prospective students at various stages of the admissions process.

The questionnaires elicited feedback from participants and mainly evaluated the effectiveness and usefulness of learning with Rexy. However, a few participants pointed out that it was sufficient for them to learn with a https://chat.openai.com/ human partner. The remaining articles (13 articles; 36.11%) present chatbot-driven chatbots that used an intent-based approach. Moreover, it has been found that teaching agents use various techniques to engage students.

chatbot for educational institutions

All rights are reserved, including those for text and data mining, AI training, and similar technologies. One of the ways CSUNny has built and maintained a connection with students is by giving it a consistent voice. One professor is the primary writer for CSUNny’s communication so that it’s as relatable as possible. Russell says CSUN has put in a “ton of effort” into shaping what CSUNny should be. Much of the early panic over ChatGPT has subsided as instructors have realized the limitations of the AI, tools have been developed to detect its use and thought leaders have encouraged colleges to embrace tools like ChatGPT.

Policies should specifically focus on data privacy, accuracy, and transparency to mitigate potential risks and build trust within the educational community. Additionally, investing in research and development to enhance AI chatbot capabilities and address identified concerns is crucial for a seamless integration into educational systems. Researchers are strongly encouraged to fill the identified research gaps through rigorous studies that delve deeper into the impact of chatbots on education.

Chatbots can assist student support services teams by providing instant responses to frequently asked questions. 57% of people expect the same response times during business and non-business hours. For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters. Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock.

It recently introduced an AI chatbot that engages learners in interactive human-like conversations. Individuals who want to learn and practice different languages can use this AI chatbot to reinforce their vocabulary and improve their grammar. Besides, they can also get personalized feedback based on their proficiency level. Eventually, Duolingo offers an immersive and dynamic language learning experience. Chatbots can provide academic support to students, such as answering questions on coursework, providing resources for research and study, and offering feedback on assignments.

AI-powered chatbots can help automate assessment processes by accessing examination data and learner responses. These indispensable assistants generate specific scorecards and provide insights into learning gaps. Timely and structured delivery of such results aids students in understanding their progress, showing the areas for improvement. Increased student engagement through interactions with chatbots results from educational technology developments. Chatbots capture students’ attention by fostering interactive conversations, asking thought-provoking questions, providing intriguing information, and turning learning into an adventure. The purpose of this work was to conduct a systematic review of the educational chatbots to understand their fields of applications, platforms, interaction styles, design principles, empirical evidence, and limitations.

Despite advances in chatbot technology, there are still limitations that institutions need to be aware of. Chatbots can struggle with complex queries, variations in language, and understanding context in a conversation. Institutions must assess the chatbot’s capabilities and ensure that they provide accurate and relevant responses to students and faculty. These bots engage students in real-time conversations to support their learning process.

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NLP is a subfield of AI and linguistics and focuses on enabling computers to comprehend, interpret, and interact using human language. One of the most vital features that enable an AI chatbot to communicate effectively with its users is Natural Language Processing (NLP). The personalization aspect of bots sets them apart and has made them a game-changer in the educational landscape. From homework help, assignment explanations, chatbot for educational institutions doubt-clearing, and guidance to subject material access – a well-programmed educational bot can serve multiple purposes. Predicted to experience substantial growth of approximately $9 billion by 2029, the Edtech industry demonstrates numerous practical applications that highlight the capabilities of AI and ML. Various design principles, including pedagogical ones, have been used in the selected studies (Table 8, Fig. 8).

Much like a dedicated support system, they tirelessly cater to the needs of both students and teachers, providing prompt responses and assistance at any time, day or night. This kind of availability ensures that learners and educators can access essential information and support whenever they need it, fostering a seamless and uninterrupted learning experience. Education chatbots are interactive artificial intelligence (AI) applications utilized by EdTech companies, universities, schools, and other educational institutions. They serve as virtual assistants, aiding in student instruction, paper assessments, data retrieval for both students and alumni, curriculum updates, and coordinating admission processes. Interestingly, the only peer agent that allowed for a free-style conversation was the one described in (Fryer et al., 2017), which could be helpful in the context of learning a language. Six (16.66%) articles presented educational chatbots that exclusively operate on a mobile platform (e.g., phone, tablet).

Chatbots are either flow-based or powered by AI, concerning approaches to their designs. Nonetheless, the existing review studies have not concentrated on the chatbot interaction type and style, the principles used to design the chatbots, and the evidence for using chatbots in an educational setting. AI chatbots are becoming increasingly popular in educational institutions as they offer several benefits that can significantly improve student and faculty support. These intelligent assistants are capable of answering queries, providing instant feedback, offering study resources, and guiding educatee through academic content.

This automated follow-up reduces manual efforts, and increases the chances of conversion. The most obvious benefit of using a chatbot for your admissions is all the time your admissions team will save. But let’s see how it can improve processes and metrics to help you get more student enrollments. These real-life AI chatbot implementations showcase the transformative impact of AI chatbots in the education sector, from aiding career choices to enhancing administrative tasks.

Peer agents

These AI-driven tools create an inclusive studying environment by catering to diverse educational styles and abilities. They offer adaptable content formats, such as audio, visual, and text-based materials, ensuring accessibility for all users, regardless of their needs. EdTech companies, using chatbots, are simplifying the lives of students, professors, and administrative departments. In 2019, the education industry was among the top five industries profiting from chatbots, highlighting its proactive approach to technology adoption and its transformative impact on education. Uses of chatbots for education are likely to grow and become increasingly sophisticated as the technology advances and expands.

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University chatbots took on even greater importance during the height of the COVID-19 pandemic, when reinforcing any kind of connection between students and their campus was a major challenge. Education chatbots aid the admissions process in many ways —decrease student drop-offs, shorter response times, automated follow-up reminders, and faster query resolution. Real-world cases, virtual tutoring, teacher assistance, and streamlining admissions make education more personalized, engaging, and accessible. By taking care of these administrative tasks, the admission process becomes faster and more efficient and frees up resources that can be redirected to core educational purposes. This dedicated attention, coupled with AI’s personalized learning capabilities, results in a highly customized tutoring session for the user. However, AI chatbots, with their ability to host quizzes and games, prompt discussions, and display a friendly and patient demeanor, allure students to stay connected and involved in their learning process.

It demonstrated the power of natural language processing and machine learning algorithms in understanding complex questions and providing accurate answers. More recently, in 2016, Facebook opened its Messenger platform for chatbot development, allowing businesses to create AI-powered conversational agents to interact with users. This led to an explosion of chatbots on the platform, enabling tasks like customer support, news delivery, and e-commerce (Holotescu, 2016). Google Duplex, introduced in May 2018, was able to make phone calls and carry out conversations on behalf of users.

Their primary aim is to enhance the teaching moments, streamline tasks, and provide personalized support. Navigating the expansive world of educational chatbots reveals a realm where technology meets academia, fostering student engagement, and offering support. These AI-driven programs, tailored for educational settings, aim to provide enriched learning experiences. As chatbot technology continues to evolve, the potential applications within education are vast. From supporting language learning to providing career guidance, chatbots offer a wide range of possibilities for educational institutions.

Nevertheless, the manual search did not result in any articles that are not already found in the searched databases. Studies that used questionnaires as a form of evaluation assessed subjective satisfaction, perceived usefulness, and perceived usability, apart from one study that assessed perceived learning (Table 11). Assessing students’ perception of learning and usability is expected as questionnaires ultimately assess participants’ subjective opinions, and thus, they don’t objectively measure metrics such as students’ learning. As an example of an evaluation study, the researchers in (Ruan et al., 2019) assessed students’ reactions and behavior while using ‘BookBuddy,’ a chatbot that helps students read books.

In terms of the medium of interaction, chatbots can be text-based, voice-based, and embodied. Text-based agents allow users to interact by simply typing via a keyboard, whereas voice-based agents allow talking via a mic. Voice-based chatbots are more accessible to older adults and some special-need people (Brewer et al., 2018). An embodied chatbot has a physical body, usually in the form of a human, or a cartoon animal (Serenko et al., 2007), allowing them to exhibit facial expressions and emotions. Concerning their interaction style, the conversation with chatbots can be chatbot or user-driven (Følstad et al., 2018). Chatbot-driven conversations are scripted and best represented as linear flows with a limited number of branches that rely upon acceptable user answers (Budiu, 2018).

  • If the candidates need more information about your educational offers, the chatbot enables them to call your department now or leave a message.
  • But during the COVID-19 pandemic, edtech became a true lifeline for education by making it accessible and easy to use despite there being numerous physical restrictions.
  • Promptly addressing students’ doubts and concerns, chatbots enable teachers to provide immediate clarifications, fostering a more conducive and effective learning environment.
  • Coupling these tasks with the AI chatbot’s round-the-clock availability, the overall efficiency and effectiveness of the admission process remarkably increase.
  • AI chatbots for education offer backup throughout university life, from the admission process to post-course assistance.
  • In fact, the size of the chatbot market worldwide is expected to be 1.23 billion dollars in 2025 (Kaczorowska-Spychalska, 2019).

An educational chatbot is a software application powered by Artificial Intelligence (AI), particularly machine learning algorithms, designed to simulate human conversation. Traditional one-size-fits-all education methods are giving way to personalized learning experiences. Multilingual chatbots act as friendly language ambassadors, breaking down barriers for students from diverse linguistic backgrounds.

Choose the right platform

It used Artificial Intelligence Markup Language (AIML) to identify an accurate response to user input using knowledge records (AbuShawar and Atwell, 2015). SchoolMessenger is an online education communication platform with a large user base. It designed an AI chatbot that allows parents to get information about their child’s attendance, schedules, or academic progress. Besides, parents can also inquire about school events and engage with teachers to know specific areas their kids are weak at.

chatbot for educational institutions

Through interactive conversations, thought-provoking questions, and the delivery of intriguing information, chatbots in education captivate students’ attention, making learning an exciting and rewarding adventure. By creating a sense of connection and personalized interaction, these AI chatbots forge stronger bonds between students and their studies. Learners feel more immersed and invested in their educational journey, driven by the desire to explore new topics and uncover intriguing insights. When you think of advancements in technology, edtech might not be the first thing that pops into your head. But during the COVID-19 pandemic, edtech became a true lifeline for education by making it accessible and easy to use despite there being numerous physical restrictions. Today, technologies like conversational AI and natural language processing (NLP) continue to help educators and students world over teach and learn better.

chatbot for educational institutions

Subsequently, this method offers valuable insights into improving the learning journey. Duolingo is an example of how AI bots can be creatively used to increase student engagement and accelerate conceptual understanding. Educational chatbots are crucial in transforming the learning experience and communication dynamics, offering Chat PG a comprehensive and efficient solution to various administrative and instructional challenges. Using chatbots for essay scoring and grading tasks has the potential to revolutionize the educational sector. Intelligent essay-scoring bots can reduce the workload of teachers and provide quicker feedback to students.

Named after the Science and Engineering Library, Carlson efficiently handles tasks like answering queries, locating books, and providing information. As a step forward, it’s time we deep dive into the practical implementations of AI chatbots in real-life situations. The versatility and flexibility of AI chatbots suggest a plethora of untapped potential waiting to be explored. However, with AI chatbots integrated into this system, a bulk of this administrative burden is readily lifted. The tutoring bot tracks the student’s learning speed, strengths, weaknesses, and preferences, gradually adapting its tutoring methods to align with the student’s needs. After an extensive discussion on the concept, impact, benefits, and features of bots in education, it is now important to bring these theories to life through concrete use cases.

Repetitive tasks can easily be carried out using chatbots as teachers’ assistants. With artificial intelligence, chatbots can assist teachers in justifying their work without exhausting them too much. This, in turn, allows teachers to devote more time and attention to designing exciting lessons and providing learners with the personalized attention they deserve. Only one study pointed to high usefulness and subjective satisfaction (Lee et al., 2020), while the others reported low to moderate subjective satisfaction (Table 13). For instance, the chatbot presented in (Lee et al., 2020) aims to increase learning effectiveness by allowing students to ask questions related to the course materials. It turned out that most of the participants agreed that the chatbot is a valuable educational tool that facilitates real-time problem solving and provides a quick recap on course material.

By analyzing data on a student’s performance, chatbots can provide tailored recommendations for learning materials and activities that are best suited to their individual needs and abilities. Education Chatbots powered by artificial intelligence (AI) is changing the game by providing personalized, interactive, and instant support to students and educators alike. With their ability to automate tasks, deliver real-time information, and engage learners, they have emerged as powerful allies.

AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers. By comprehending student sentiments, these chatbots help educators modify and enhance their teaching practices, creating better learning experiences. Promptly addressing students’ doubts and concerns, chatbots enable teachers to provide immediate clarifications, fostering a more conducive and effective learning environment. Winkler and Söllner (2018) reviewed 80 articles to analyze recent trends in educational chatbots. The authors found that chatbots are used for health and well-being advocacy, language learning, and self-advocacy.

Now, we will explore how bots have effectively been utilized in various educational institutions worldwide. In essence, with AI chatbots as allies, teachers can foster a more productive, encouraging, and personalized learning environment. Considering the diversity of the user base in an educational setting, it becomes even more pertinent to offer a variety of platforms that cater to students’, teachers’, and parents’ different technical abilities. Altogether, the natural language processing abilities of chatbots prove instrumental in making these interactions more engaging, intuitive, and human-like. The integration of AI chatbots in education is still in its nascent phase, which means the possibilities for the future are immense and exhilarating.

In her free time, she loves reading books and spending time with her dog-ter and her fur-friends. Chatbots can also be used to send reminders for book returns or overdue items, renew library materials, and suggest study guides or research methodologies. Their AI chatbot, ‘Carlson,’ developed with IBM’s Watson, has transformed library services. Admission is typically a chaotic and exhaustive process that requires a significant amount of manual labor and time. Thus, having readily accessible support channels for addressing these issues is essential.

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